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Google Associate-Google-Workspace-Administrator Exam Syllabus Topics:

Topic
Details

Topic 1

Managing Core Workspace Services: Targeting Workspace Configuration Specialists and Collaboration Platform Engineers, this domain focuses on configuring Gmail (mail routing, DLP, SPF
DKIM), Drive
Shared Drives (sharing policies, quotas), Calendar (resource delegation), Meet (security
recording settings), Chat moderation, and Gemini licensing. It also covers AppSheet
Apps Script deployment for workflow automation.

Topic 2

Managing Data Governance and Compliance: Designed for Data Governance Analysts and Compliance Officers, this section addresses Vault eDiscovery, DLP rule creation for sensitive data protection (credit cards, PII), Drive trust rules for external sharing restrictions, data location controls, and classification via Drive
Gmail labels. It evaluates strategies for Takeout management and regulatory alignment.

Topic 3

Managing User Accounts, Domains, and Directory: This section measures the skills of Identity Administrators and Directory Managers, covering user lifecycle processes like automated provisioning
de-provisioning, SAML SSO configuration, and GCDS integration. It includes designing OU hierarchies aligned with organizational structures, managing dynamic
security groups, domain verification (MX records), and resource booking permissions for rooms
equipment.

Topic 4

Troubleshooting Common Issues: Targeting Technical Support Engineers and Systems Administrators, this domain tests diagnostic skills for mail delivery failures (SPF
DMARC analysis), Calendar
Drive permission conflicts, Meet performance issues, and accidental file deletion recovery. It emphasizes log interpretation, HAR file generation, and leveraging the Workspace Status Dashboard for outage identification.

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Google Associate Google Workspace Administrator Sample Questions (Q23-Q28):

NEW QUESTION # 23
The names and capacities of several conference rooms have been updated. You need to use the most efficient way to update these details.
What should you do?

A. Edit each resource in the Google Admin console.
B. Export the resource list to a CSV file, make the changes, and re-import the updated file.
C. Delete the existing resources and recreate the resources with the updated information.
D. Add the modified rooms as new resources. Tell employees not to use old rooms.

Answer: B

Explanation:
Exporting the resource list to a CSV file, making the necessary updates, and then re-importing the file is the most efficient method for updating multiple conference rooms at once. This approach allows you to make bulk updates quickly without needing to edit each resource individually or delete and recreate rooms. It also ensures that the updated information is applied to all affected rooms at once.

NEW QUESTION # 24
You need to ensure that data owned by former employees remains available in Google Vault. You want to use the most cost-effective solution.
What should you do?

A. Suspend the former employees' Google accounts. Create an organizational unit (OU). Move the former employees into that OU.
B. Assign an Archived User license to the former employees' Google accounts.
C. Migrate the former employees' Gmail to their manager(s) by using the data migration service during the deletion process. Transfer the former employees' Google Drive files to a new owner.
D. Change the Google account passwords of the former employees.

Answer: A

Explanation:
Suspending the accounts of former employees while moving them to a dedicated organizational unit (OU) ensures that their data remains in Google Vault and accessible without the need for additional licenses. This is a cost-effective solution because suspending the account keeps the data intact but prevents the employees from accessing their accounts.

NEW QUESTION # 25
A team of temporary employees left your organization after completing a shared project. Per company policy, you need to disable their Google Workspace accounts while preserving all project data and related communications in Google Vault for a minimum of two years. You want to comply with this policy while minimizing cost. What should you do?

A. Transfer the former employees' files and data to active user accounts. Delete the former employees' Workspace accounts.
B. Purchase additional user licenses and suspend the former employees' accounts.
C. Purchase and assign Archived User licenses to the former employees.
D. Move the former employees to their own organizational unit (OU) and disable access to Google services for that OU.

Answer: C

Explanation:
Google Workspace offers Archived User licenses, which allow you to retain access to the data and communications of former employees without paying for a full user license. This option ensures compliance with the policy of retaining project data and communications in Google Vault while minimizing costs by avoiding unnecessary full user licenses.

NEW QUESTION # 26
Your organization is implementing a new customer support process that uses Gmail. You need to create a cost-effective solution that allows external customers to send support request emails to the customer support team. The requests must be evenly distributed among the customer support agents. What should you do?

A. Set up an inbox for the customer support team. Provide the login credentials to the customer support team.
B. Create a Google Group, add the support agents to the group, and set the posting permissions to "Public."
C. Create a Google Group, enable collaborative inbox settings, set posting permissions to "Anyone on the web", and add the customer support agents as group members.
D. Use delegated access for a specific email address that represents the customer support group, and add the customer support team as delegates for that email address.

Answer: C

Explanation:
A Google Group with collaborative inbox settings allows you to evenly distribute support request emails among the team. By setting the posting permissions to "Anyone on the web," external customers can send emails directly to the group, and the emails will be distributed to the support agents as tasks. This is a cost-effective solution that also provides an organized way to manage and track customer support requests.

NEW QUESTION # 27
External sharing at your company is only permitted for the sales and marketing department. Engineering is not allowed to share externally. You need to configure the sharing settings to comply with this policy. What should you do?

A. Create organizational units (OUs) for each department. Configure different external sharing settings for each OU.
B. Configure Drive trust rules to restrict the engineering department from sharing externally.
C. Create separate shared drives for each department with different external sharing settings.
D. Use a data loss prevention (DLP) solution to control external sharing based on user groups.

Answer: A

Explanation:
By creating separate organizational units (OUs) for each department, you can apply different external sharing settings based on the department's requirements. For example, you can configure the sales and marketing department's OU to allow external sharing, while configuring the engineering department's OU to restrict external sharing. This approach allows you to enforce departmental policies efficiently without impacting other departments.

NEW QUESTION # 28
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